FAQS NAVIGATOR
Our Guide to Common Queries
1. How do I enroll in a course?
Enrolling is simple. Browse the course catalogue, select the course you’re interested in, and click Enroll on the course page. You’ll be guided through checkout, and once payment is complete you’ll get instant access to all course materials from your learner dashboard. If you’re new to Mastery, you’ll be prompted to create a free account during checkout.
2. What types of courses are available?
Mastery hosts a growing library of courses across professional skills, software and tools, business and operations, creative disciplines, and personal development. Courses come in a range of formats including self-paced video lessons, downloadable resources, and practical assignments. Many of our courses focus on real-world, tool-based learning — for example, getting hands-on with platforms like Monday, Jira, and Zendesk — so you build skills you can apply straight away.
3. Are the courses accredited?
Where a course is accredited, it’ll display an accreditation badge on the course card and the details will be set out in the course description, so you know exactly what you’re getting. Courses without a badge aren’t formally accredited, but that doesn’t mean they’re not high quality. Every instructor is reviewed and approved by our team before they can publish on Mastery, and we actively monitor learner feedback to make sure standards stay high across the platform.
4. How much time do I need to dedicate to a course?
It depends on the course. Each course page shows an estimated completion time so you can plan ahead. Most learners find that setting aside a few hours a week is enough to make steady progress. Because courses are self-paced, you can fit learning around your schedule — go faster if you want to, or take your time.
5. What are the technical requirements?
You’ll need a device (laptop, tablet, or smartphone), a modern web browser (Chrome, Safari, Firefox, or Edge), and a stable internet connection for video streaming. No special software is required to access standard course content. If a specific course requires additional tools or software, this will be listed clearly in the course description before you enroll.
6. Is there any instructor support?
Yes. Most courses include direct access to the instructor through Q&A or messaging, so you can ask questions as you work through the material. Response times vary by instructor, but our team monitors engagement to make sure learners are getting the support they’ve paid for. For live classes and 1-to-1 coaching sessions, you’ll interact with your instructor in real time.
7. Can I access course materials offline?
Course videos are streamed online, so a connection is needed to watch them. However, most courses include downloadable resources — workbooks, templates, slides, and reference guides — that you can save and use offline at any time. Downloadable materials are clearly marked within each course.
8. Are the courses free?
No, courses on Mastery are paid. Pricing is set by the individual instructor and shown clearly on each course page before you enroll. From time to time, instructors may offer free previews, promotional discounts, or free introductory lessons — these will be flagged on the course card. There are no hidden subscription fees; you only pay for the courses you choose to take.
9. Are there any additional costs besides the course fees?
No. The price you see on the course page is the price you pay. There are no subscription fees, platform charges, or recurring costs for learners. If a specific course recommends optional third-party tools or materials (for example, a software subscription used in examples), this will be clearly noted in the course description so you can decide before enrolling.
10. What happens after I complete a course?
When you finish a course, you’ll receive a certificate of completion that you can download and share — on LinkedIn, with your employer, or add to your professional portfolio. For accredited courses, you’ll receive the relevant accreditation certificate as detailed in the course description. Your completed courses stay in your learner dashboard, so you can revisit the material any time you want to refresh your knowledge.
1. How to pay?
Visa/direct debit
2. How much is it to be a teacher?
£5.99/monthly
3. Would I have to pay for livestreams?
Live streams are completely free
4. I the website free to use?
Yes
1. Can I get a refund on a purchase?
Yes. We offer a 30-day refund window from the date of purchase. We may decline refund requests where a significant portion of the course has been completed or downloaded, or where we identify patterns of refund abuse. This is to protect our instructors while still giving you the confidence to try a course risk-free.
2. When do I get access to a purchase?
Access is instant. As soon as your payment is confirmed, the course appears in your learner dashboard and you can start straight away. You’ll also receive a confirmation email with a direct link to your course. If for any reason access doesn’t appear within a few minutes of purchase, contact our support team and we’ll sort it out quickly.
3. How do I request a refund?
To request a refund, email our support team from the address linked to your Mastery account, with your order number and a brief reason for the request. We aim to review all refund requests within 2 working days. Approved refunds are processed back to your original payment method and typically appear within 5–10 working days, depending on your bank or card provider.
1. Is it free to join Mastery as a student?
Yes. Creating a Mastery account is completely free. You only pay when you choose to purchase a specific course — there are no signup fees, platform charges, or subscriptions for learners. You can browse the catalogue, create a wishlist, and explore free previews without paying anything.
2. What types of content can I access?
As a student you can access video courses, live classes, and 1-to-1 coaching sessions across a wide range of topics. Most courses combine video lessons with downloadable resources like workbooks, templates, and reference guides. Some instructors also include practical assignments, quizzes, and Q&A support so you can apply what you’ve learned and get direct feedback.
3. What is Mastery's refund policy?
We offer a 30-day refund window from the date of purchase. Refund requests may be declined where a significant portion of the course has been completed or downloaded, or where we identify patterns of refund abuse. To request a refund, email our support team with your order number and a brief reason for the request. Full details are in the Orders and Return section.
4. Do I need to pay a monthly subscription as a student?
No. There is no subscription for students. You only pay for the individual courses, live classes, or coaching sessions you choose to book. The price shown on the course page is the full price you pay — no recurring charges, no hidden fees.
1. How much does it cost to teach on Mastery?
£5.99/month after your free 3-month trial. Mastery also takes a 15% commission on each course sale — you keep 85%. There are no setup fees, listing fees, or hidden charges.
2. What qualifications do I need to teach?
You don’t need formal teaching qualifications to teach on Mastery, but you do need to be able to demonstrate expertise in your subject area. Every instructor application is reviewed and approved by our team before you can publish, and we assess your background, experience, and the quality of your proposed course content. Relevant industry experience, professional certifications, or a proven track record of delivering results in your field all strengthen your application.
3. Can I offer more than one course under the same subscription?
Yes. Your £5.99/month instructor subscription covers unlimited course listings — you can publish as many courses, live classes, or coaching offers as you like under a single account. The 15% commission applies per sale, so you only share revenue when you earn it.
5. How and when do I get paid?
Instructor earnings are paid out monthly, with a 30-day hold from the date of each learner’s purchase. This hold aligns with our refund window and protects against refund clawbacks. Payments are made via Stripe to your connected bank account, and you can track your earnings and payout schedule in real time from your instructor dashboard.
6. What is a free livestream and do I have to do one?
A free livestream is a short, publicly accessible live session you can host through Mastery to promote your paid courses and build your audience. They’re a powerful way to showcase your teaching style, answer questions from prospective learners, and convert viewers into paying students. Free livestreams are optional — you’re not required to host one — but instructors who run them consistently tend to see stronger enrolment numbers.
7. Can I cancel my instructor subscription?
Yes, you can cancel your instructor subscription at any time from your account settings. If you cancel, your courses will be unlisted from the marketplace, and any enrolled learners will retain access to content they’ve already purchased. Any pending instructor earnings will be paid out on the next scheduled payout date.
1. How do I create an account?
Click Sign Up in the top right corner of any page, enter your name, email, and a password, and you’ll receive a confirmation email to activate your account. Once activated, you can start browsing and enrolling in courses straight away. If you’re signing up as an instructor, select the instructor option during signup and you’ll be guided through the additional onboarding steps.
2. How do I update my profile details?
Log in to your Mastery account, click your profile icon in the top right, and select Profile Settings from the dropdown. From there you can update your name, email address, password, profile photo, and communication preferences. Changes are saved instantly. If you need to change the email address linked to your account and no longer have access to the original email, contact our support team for help.
3. How do I report a technical problem?
Email our support team at support@mymasteryapp.com with a description of the issue, the page or course you were using, and — where possible — a screenshot or screen recording. We aim to respond to technical issues within 1 working day. For urgent issues affecting course access or payments, flag this clearly in your subject line and we’ll prioritise your request.